Wow, really cool article. Please read! I do not like that millions of dollars were lost a long with millions of people stranded but what an incredible learning experience European airlines had with social media. I was very surprised to read that European airlines do not use social media and that for most if not all was their first time using social media. I have to give an A to each European airline’s PR team for dealing with this crisis.
(PR Connection Six)
Brigitte Gausche 